Frequently Asked Questions (FAQ)
Can I start?
Yes bookings are essential must be done via the on-line booking system. You will be shown how to do this at your initial consultation.
Yes, we have a set timetable for our Group Classes including Mat, Fletcher, Xtend Barre and Group Equipment Classes. However Initial Consults, Private Sessions or Studio Sessions are by appointment only and you will need to contact the studio to make these bookings. Click here to go to the timetable where you can book your group class session.
Yes you must go through pre-screening. If you start in the wrong service you may have a negative experience and may not be able to continue. You may even injure yourself. We want you to have the best possible experience at the studio. And come back again and again to reach your goals.
If you have never done Pilates before or have an injury or other health condition, we recommend you begin with an Initial consult which is a one hour session, one on one with an instructor and includes a postural assessment and a review of your individual needs. The fundamentals of the Pilates methodology are also reviewed.
If you have prior Pilates experience and you have no injuries or certain health conditions, you can book straight into our Group Classes once you have completed our Health Questionnaire which you can bring with you to your first session. If you are unsure of the best way to start, please contact the studio and we can help you to get started.
If you have an injury, pain or medical condition you will need to have an Initial Consultation with one of our Instructors first. We may request clearance from your GP or Physiotherapist before continuing with your Pilates journey and this will be established in that Initial Consultation.
Yes and no.
No, if you are commencing with a Initial Consultation or Private Session.
Yes, if you wish to book into any of the Group Classes.
My first class…
The studio is located above LV’s Cafe on Clarence Street, overlooking the beautiful Hastings River. There is ample parking in the surrounding area.
To view the map, visit the Contact Page by clicking here.
The studio is fully air conditioned and also has fans. With the studio located so close to the water, we have a beautiful breeze that flows through the studio creating a beautiful atmosphere for your Pilates session.
Yes, cancellations must be made 24 hours prior to your private, semi-private session or studio session or full fee will be charged.
If it is a class you wish to cancel out of then a 3 hour cancellation policy applies.
Cancellations for group classes must be done via the on-line booking system. Cancellations for Studio sessions must be done through the studio.
Normal exercise gear. The tighter fitting the better especially when having postural assessments done but whatever you are comfortable in. Shorts and tights should be at least to the knees and socks must be worn. Pilates socks can be purchased at the studio. Please bring a small towel and water bottle as well especially in the warmer months.
Please bring a small towel, water bottle and socks to every session
We have a limited supply of loan socks on hand if you forget.
Pilates socks are available from the studio at $15-18 a pair.
There is ample parking in and around the studio. Take note of the parking time limits in around the CBD.
There are eight pigeon holes provided in the studio for your belongings. If you need more room please ask your instructor.
Make sure you are well hydrated and you should not have eaten a big meal two hours prior to attending.
Classes are 55 minutes long in duration. 30 minute express classes are also available. Please see timetable.
There are bathroom facilities and a change room at the studio. We have water available at the studio but you must bring your own water bottle or glass as we do not provide plastic cups.
Private health fund rebates are available from most of the private health funds provided you have the right type of cover and that they recognise Pilates and Exercise Physiology services.
Normally they will not pay until you have completed the session, class or pack.
Please arrive 5 minutes before your session or class as quietly as possible so as not to disturb others.
The best way to contact us would be email the studio owner, Carolyn Howard, at email@example.com as we are often tied up running sessions or classes.
You can also send a message via the contact us form.
However should you ring the studio on (02) 6584 5099 and we do not pick up, please leave a detailed message and we will get back to you within 24 hours.